The Wagner at the Battery Boosts Online Guest Review Scores and Streamlines Panic Button Implementation with Wi-Fi by Hotel Internet Services

5-Star Manhattan property leverages HIS expertise to provide guests with seamless internet connection and ensure staff safety with property-wide panic button signal coverage

New York — March  19, 2019 Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful  implementation of advanced Wi-Fi services at The Wagner at the Battery, one of Manhattan’s most luxurious and widely recognized hotels. Recognizing a need to upgrade its network infrastructure in order to cater to the latest device and service needs, hotel leadership selected HIS due to its expertise in customizing Wi-Fi solutions that can maximize guest satisfaction and enhance operational efficiency.

After learning of its industry-leading reputation from several of its sister properties, The Wagner at the Battery worked with HIS to implement a Wi-Fi network that could meet guest demands for enhanced speed and reliability. With the hospitality industry also seeking out ways to enhance property safety, the hotel further sought out a network that could provide building-wide coverage for staff panic buttons without reducing guest internet quality.

“Since the HIS implementation, we have seen a tremendous improvement in our Medallia scores which now stand at a solid 10 for Wi-FI services, while our TripAdvisor ranking has also increased significantly,” says Alex Spektor, Managing Director at The Wagner at the Battery. “Guests now frequently comment on the ease-of-use and high quality service that they receive when connecting to our Wi-Fi, while staff members also note a significant improvement in utilizing internet-based technology to complete various staff requests. Having also just implemented the latest in panic button technology, we are also very impressed with the network’s ability to provide such devices with excellent coverage throughout the premises, including back of house areas, mechanical rooms and even stairwells.”

In partnering with HIS, The Wagner at the Battery also gains access to a proprietary dashboard, a portal that allows hotel staff members to manage all aspects of network performance and health. Notable features include the ability to analyze the number of online users, as well as support tickets and revenue generated through Wi-Fi purchases. With its ability to monitor the amount of broadband being used, along with the operational status of each segment of a property’s network, the HIS dashboard further ensures a hotelier’s ability to deliver the highest quality in guest Wi-Fi at all times.  The Wagner at Battery is managed by Highgate, a premier real estate investment and hospitality management company.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com. 

About Hotel Internet Services, Inc.

Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.

HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 100,000 guest rooms. Based in Clearwater, Florida, and Simi Valley, California HIS maintains two offices in the U.S. For more information, please visit www.hotelwifi.com and www.beyondtv.com.

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