Mercantile Hotel New Orleans Streamlines and Simplifies Guest Internet Connectivity with Hotspot 2.0 Wi-Fi by GlobalReach Technology
Hotspot 2.0 availability provides historic property’s guests with an automatic yet fully secure Wi-Fi connection in hotel lobby and all 90 luxury suites.
NEW ORLEANS, August 20, 2019–GlobalReach Technology, a leading provider of high-performance Wi-Fi solutions, services and analytics, has partnered with the Mercantile Hotel New Orleans to implement a next generation guest Wi-Fi service through the implementation of Hotspot 2.0. An all-suites boutique property located in the historic Warehouse/Arts District of New Orleans, the Mercantile Hotel New Orleans’ adoption of Hotspot 2.0 gives guests an automatic connection to hotel Wi-Fi, and bypasses the usual barriers to Wi-Fi access with a secure authentication process that mirrors the ease of use of today’s cell phones.
Guests can connect multiple personal devices by provisioning each device with a Hotspot 2.0 credential once with a process that takes just seconds. The Mercantile’s guests can simply scan a QR code at reception or on the in-room Angie virtual assistant device present in all 90 luxury suites. This then directs them to the GlobalReach online signup server in order to instantly download a secure profile. Once the profile is downloaded, a guest’s phone, laptop or tablet will be automatically connecting to the hotel’s Wi-Fi service, eliminating the need to remember passwords or log in again.
“Since implementing GlobalReach Technology’s Hotspot 2.0 alongside our new Angie Hospitality in-room guest assistants, we have seen a 70 to 80 percent reduction in Wi-Fi support calls which has freed our staff to have other conversations with guests that lead to enhanced value and satisfaction,” says Joshua Herron, Director, Technology & Experience at Innisfree Hotels which oversees the Mercantile Hotel New Orleans. “These two solutions have allowed us to substantially improve guest loyalty and satisfaction and have experienced nearly 100 percent positive feedback on the property. Hotspot 2.0 is simply a ‘no-brainer’ for hotels, and I can imagine putting this in every one of our properties.”
Seamlessly integrated with the Mercantile’s existing Ruckus Zone Director, Ruckus Wi-Fi Access Points and Deep Blue network in a matter of hours, Hotspot 2.0 by GlobalReach Technology was also simultaneously added to the property’s 24-hour Angie Hospitality guest room assistant. This provides each guest with private and secure access to their own in-room network.
With regard to the recent implementation, Chris Bruce, GlobalReach Technology Managing Director said: “Today’s hyper-connected world means that guests need and demand instant Wi-Fi access in order to fully enjoy their hotel stay experience. We are honored to provide the Mercantile Hotel New Orleans with the ability to eliminate barriers to online access such as the need for landing pages, passwords or prompts to re-register a device. With Hotspot 2.0, guests staying at the Mercantile Hotel New Orleans are able to instantly connect and remain connected as soon as they walk through the property’s doors.”
About GlobalReach Technology
GlobalReach is recognized as a Hotspot 2.0 Wi-Fi industry leader. The GlobalReach Hotspot 2.0 OSU has delivered secure authentication for some of the largest international Hotspot 2.0 services since 2014, including LinkNYC kiosks deployed across Manhattan enabling up 20 million Hotspot 2.0 sessions authenticated in 2018.
GlobalReach Technology CTO, Dr. Chris Spencer, is co-chair of the HTNG working tasked with helping hospitality companies deliver an optimized Wi-Fi experience for guests. Dr. Spencer has written numerous articles on Hotspot 2.0 and is co-author to the Hotspot 2.0 Next-Generation Hotspots (NGH) Provisioning Standardization and Specification White Paper released October 2018 by the Wireless Broadband Alliance (WBA) and endorsed by the Wi-Fi Alliance (WFA).
GlobalReach’s Hotspot 2.0 service was used to authenticate delegates’ Wi-Fi access at HTNG Europe conference, Lisbon 2018 and at hotel properties for a leading global hospitality brand during Mobile World Congress, Barcelona, February 2019.