Hotel Internet Services Releases In-depth Analysis on Hotel Guest Wi-Fi and IoT Expectations in 2019 and Beyond

New white paper leverages feedback from more than 670 guests and 200 hoteliers to demonstrate what is expected from today’s Wi-Fi and internet-based services  

 Clearwater, Fla.  — March  6, 2018 Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the release of a comprehensive new white paper examining how advances in consumer technology have impacted and heightened guest expectations of hotel Wi-Fi and related services. Utilizing feedback from a recent survey conducted with more than 670 guests and 200 hoteliers across the United States, the white paper demonstrates how the expanding functionality of smart personal devices and evolving online guest behavior is placing greater strain on hotel Wi-Fi networks. By comparing the results of the 2019 survey with a similar survey conducted in 2015, the white paper also illustrates how guest demand for faster, more flexible and secure internet-based services is continuing to increase at a rapid pace.

Entitled “Meeting Hotel Guest Wi-Fi Expectations in the Age of Hyper Connectivity and IoT,” the HIS white paper reveals several notable findings. These include the fact that guests attempting to connect multiple devices to a hotel’s Wi-Fi stands at 76 percent, an increase of almost 10 percent since 2015. Just as relevant to adequate property bandwidth performance is the type of content and online activities that guests seek while traveling. More than 90 percent of hoteliers surveyed in 2019 for instance, rated online content streaming to be among the most highly sought out services by guests. With guests also increasingly accustomed to devices such as Google Chromecast or Amazon’s Fire TV in their homes, 65 percent of today’s guests indicate a desire to access the same casting abilities in the guestroom, up from 52 percent in 2015. Another 65 percent of guests further indicated a preference to cast an array of apps in addition to content streaming, further placing greater resource demands on a hotel’s Wi-Fi service.

“Hoteliers have understood the importance that guests place on Wi-Fi for some time now, however, many may not fully grasp the implications of how quickly consumer technology and online guest behavior is evolving and what that means to how Wi-Fi and related services are being offered at their properties,” says Gary Patrick, CEO of Hotel Internet services. “With new devices and abilities experiencing more frequent use among an ever-greater majority of the guest demographic, this white paper provides hoteliers with vital details on the types of functionalities that networks now need to be able to cater to, as well as shedding light on current guest expectations versus hotel performance realities.”

Of significant note to hospitality professionals is that more than 90 percent of guest HIS survey respondents indicated that access to a hotel’s Wi-Fi was very important. Another 85 percent stressed that Wi-Fi quality would affect their decision to rebook with a specific property or hotel brand. Yet while hotelier respondents likewise indicated the importance of signal quality in high numbers, more than 80 percent of guests disclosed that they often encountered issues with poor signal coverage. With personal data security often being noted as a top guest concern, HIS survey data likewise indicated that more than 90 percent of guests are worried over such issues when staying at a hotel. However, despite more than 80 percent of hotelier respondents identifying Wi-Fi data security as being very important, over 60 percent indicated that they felt improvements could be made to their existing network.

To download a copy of the HIS white paper on guest Wi-Fi expectations and IoT trends, please click here.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.

About Hotel Internet Services, Inc.

Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.

HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 100,000 guest rooms. Based in Clearwater, Florida, and Simi Valley, California, HIS maintains two offices in the U.S. For more information, please visit www.hotelwifi.com and www.beyondtv.com.

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